FAQ

1. What are your hours of operation?

We are open Monday through Saturday from 11:00 AM to 7:00 PM. We are closed on Sundays.

2. How do I place an order?

You can place an order directly on our website. Simply browse our selection, add items to your cart, and follow the prompts to check out. Once your order is confirmed, we will process it for delivery, shipping, or in-store pickup (if available in your area). We offer shipping, local delivery, and local pickup options.

3. What are your delivery hours?

Our delivery hours are between 11:00 AM and 7:00 PM, Monday to Saturday. On Thursday nights, delivery ends early at 5:30 PM, so all orders need to be placed by 5:30 PM on Thursdays for same-day delivery.

For all other days, orders must be placed by 6:30 PM for same-day delivery.

4. How do I know when my delivery will arrive?

Deliveries will be made within 2 hours of your ordered delivery time between 12:30 and 7:00PM . Please ensure that you or another adult (21+ years of age) will be available to receive the delivery.

5. Who can receive the delivery?

An adult (21+ years old) with a valid ID must be available to receive the delivery. The person receiving the delivery must provide proof of age and identification upon delivery.

6. What if I miss my delivery?

If you are unavailable at the time of delivery, you will be responsible for either picking up your order at our location or scheduling a redelivery. In the case of a redelivery, an additional delivery fee will apply. Please note, delivery fees will not be refunded if you are not available to receive your order.

Our delivery driver is compensated for each delivery attempt, so it is important that you are available at the scheduled time to avoid any issues. If you are unable to be available, please ensure someone else (21+ years old with a valid ID) can receive the delivery on your behalf.

7. Do you deliver to my location?

We deliver within a 10-mile radius from our business location at 1040 East First Street, Dayton, OH 45402. During checkout, you will be asked to enter your delivery address to confirm if we can deliver to your location. If you’re unsure, feel free to contact us at [Cannabuyit@hotmail.com] for more information.

8. How do I track my delivery?

We do not have a delivery tracker. However, you will receive a text message with an estimated time of arrival (ETA) when your delivery is next in line. The message will provide you with an update on when to expect your delivery.

9. Is there a delivery fee?

Yes, the delivery fee is $10, which will be displayed at checkout based on your location.

10. What is the shipping option?

We offer shipping for orders placed outside of our local delivery area. Shipping charges will vary depending on your location, and the shipping fee will be calculated at checkout. Delivery times for shipping will vary depending on your location.

11. What is the local pickup option?

If you’re in the area, you can select local pickup during checkout. You’ll be notified once your order is ready for pickup, and you can come to our store at your convenience during our business hours (Monday to Saturday, 11:00 AM to 7:00 PM).

12. What happens if my product is damaged or incorrect?

If you receive a product that is damaged or incorrect, please contact us within 7 days of receiving the order. We will work with you to resolve the issue by offering an exchange or a replacement, depending on the situation.

13. Can I return products I’ve purchased?

All sales are final. Due to the nature of the products we sell, we do not accept returns or offer refunds on any cannabis products. Please review your order carefully before completing the purchase.

14. What should I do if I have an issue with my order?

If you have any concerns or issues with your order, please reach out to our customer service team immediately at [Cannabuyit@hotmail.com] or call us at (937) 542-1232. We are here to assist you and will do our best to resolve any problems as quickly as possible.